CRMGamified® announces that their
latest edition, Hurrah! Enterprise, now includes multiple data-source
integration as well as a metric customization platform. With this new
edition, contact centers and business teams are able to choose the best
way to display and measure their data in real time, resulting in more
interactive and engaged team members.
Performance and Enhancement
The CRMGamified team understood that need and
after several interations and testing, they are proud to announce that
Hurrah! Leaderboards are now able to connect with the most popular
enterprise database systems. This is ideal for sales call centers but
also very useful for those in the customer service or collections
verticals.
“We are constantly listening to customers and
learning from them,” says Marcos Bacelo, Head of Product Development,
CRMGamified. “A feature that was highly requested was the ability to
integrate with other data sources, not just Dynamics CRM. The latest
Hurrah! version includes a new data connector that is able to get
information from most enterprise relational databases like SQL Server,
Oracle, and IBM DB2. So now you can get this spread information and
present it cohesively in the slides. You can even trigger events based
on records created on those systems. We are very excited about these
enhancements.”
Data Benefits for Business Team, Sales and Contact Centers
The positive impact for Sales and Customer
Service Managers is enormous. Any CRM or Contact Center user will now
be able to integrate existing sales data stored elsewhere-be it with
Microsoft SQL server, Oracle, IBM DB2, Excel, etc.- and broadcast it
right away on the TV screens. Team members are able to view the data of
their performance and accomplishments in real time which results in
higher levels of productivity.
This new feature proves beneficial to
non-Dynamics CRM teams as well as it makes the broadcast of valuable
information much easier and user-friendly, regardless of where the data
is stored. Further, metrics can now be configured directly from the
administration section of Hurrah! allowing more flexibility to the
changing business needs of the customer. In an era of big data
complexity, a tool that simplifies data integration and seamlessly works
across the systems board is essential for a sales/contact center
department.
Pricing and Availability
About CRMGamified
Founded in 2011, CRMGamified® offers a suite
of products built specifically to help companies exponentially improve
income results. Leveraging gamification mechanics and new technologies,
CRMGamified offers a modern approach to promote behaviors that lead to
revenue growth, boost sales cycles, improve marketing and sales
productivity and increase user adoption of Microsoft Dynamics CRM
systems.
Clients include Dallas Cowboys, American
Income Life, ClickDimensions, Softchoice, Boston Celtics, Chicago Bulls
amongst many others. For more information visit
http://crmgamified.com and on Twitter @CRMGamified.
